Rejection of Inquiries

rockymountain

I’m trying to post on Contact Us, but even though I’ve filled in all the required fields, it won’t let me submit the form.
It seems the system is configured not to accept user inquiries.
I’ve requested a refund, but does that mean I just have to accept this and let it go?

Ctrl+Z

@rockymountain

We are aware of the difficulty you encountered when submitting the contact form. Our technical team will investigate the issue.

Regarding your refund request, we are following up. Since this is a public forum, please contact us via the following method to address your account-related matters:

Submit a ticket (recommended): https://unifab.ai/member.htm?a=ticket

When contacting us, please include your account email and relevant order information. We will process your refund request promptly.

Adventurer

Hello, thank you for your feedback.

We have tested the Contact Us form on our side, and the submission function appears to be working normally at the moment. We have not been able to reproduce the issue you described.

To help us better understand the specific problem you are experiencing, could you please provide a screenshot of the page when the submission fails? It would be especially helpful if the screenshot shows the completed form, whether any error message appears, and whether the Submit button is clickable.

In addition, please let us know the browser you are using and its version, as this will help us check the issue more accurately.

Regarding your refund request, please rest assured that we will continue to review it based on the information you have provided and assist you accordingly.

rockymountain

I post picture and I use chrome version 148.0.7778.179 （64 bit）
my inquiry is sent in mail. please reply immediately.

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rockymountain

May I ask which link you visited? I accessed https://ja.unifab.ai/contact.htm and found 2 more options than the ones in the picture you sent.

rockymountain

I visited the URL you provided, but the two issues you mentioned do not appear.

I tried the following solutions, but none of them resolved the issue.

Hard refresh of the page (Ctrl + F5) ⇒ No improvement

Viewing in a private window (Incognito mode) ⇒ No improvement (*This confirmed that the issue was not caused by the browser cache)

Disabling ad blockers and other extensions (add-ons) ⇒ No improvement

Trying a different browser (e.g., Microsoft Edge) ⇒ No improvement

I have emailed the details of the issue separately below, so please address it promptly.

support@unifab.ai

Translated with DeepL.com (free version)

Ctrl+Z

rockymountain

Is the WC1779803077T0199 in the work order a problem you reported? The gist is: “Video Upscaler AI,” but the AI processing speed is abnormally slow. The model is “Equinox,” which seems NVIDIA didn’t handle it—was it done by CPU software decoding? ”

rockymountain

I do not know WC1779803077T0199.
my inqiry is as follows
https://community.unifab.ai/d/552-inquiry-regarding-unifab-processing-speed-and-gpu-recognition

Ctrl+Z

rockymountain

Tickets can be viewed on https://www.dvdfab.cn/member.htm#support_ticket or https://unifab.ai/member.htm?a=ticket, depending on which website you received feedback.

I found your ticket WC1779803077T0199 in the DVDFAB space of the ticketing system. You can check the customer service replies to you through https://www.dvdfab.cn/member.htm#support_ticket.

rockymountain

Even when I click 「返金を希望します」 the following message appears.

My network connection is working fine.

Are you intentionally designing it this way to refuse refunds?

At the very least, I’ve contacted you via email with my inquiry, so if you have any sincerity, you should reply.