Urgent Support Needed: Refund Request for Duplicate Purchase

pasonco11835037

Hi UniFab Team / Moderators,

I submitted a refund ticket on Aug 28 and replied with details on Sept 1 regarding an accidental duplicate purchase, but I haven’t received a response yet.

Ticket ID: WC1787900604T0106、WC1788779339T0231

Duplicate Order to Refund: #pi_3U8tFMLZe6kY5pIj1kMV4r9j (Titanus Model)

Active Order: #pi_3U9JZNLZe6kY5pIj3eknqeNa (Full Bundle containing Titanus)

According to Section 1.4.4 of the Refund Policy (Accidental Duplicate Purchase), this is eligible for a full refund. Could any moderator or staff member please help flag this ticket to the support/billing team?

Thank you very much!

pasonco11835037

Over 13 Days Pending (Ticket #WC1787900604T0106)

Dear UniFab Team / Support Staff,

I am writing to request an urgent update on my ticket #WC1787900604T0106. The ticket status has been marked as “Processing” (處理中), but I have not received any response or refund confirmation.

As per Section 1.4.4 of your Refund Policy (Accidental Duplicate Purchase), this order is fully eligible for a refund:

Duplicate Order to Refund: #pi_3U8tFMLZe6kY5pIj1kMV4r9j (Titanus Model)

New Complete Order Kept: #pi_3U9JZNLZe6kY5pIj3eknqeNa (Full Bundle)

I originally submitted this request on Aug 28 and have provided all required details. Please have a human staff member review the ticket and finalize the refund to my original payment method as soon as possible.

Thank you for your immediate assistance.

pasonco11835037

Update: The support team has processed my ticket and added the permanent license to my account.

Everything is resolved now.