Lack of Support for Purchased product

deweymcg2462693

Is it normal for customer support to be so bad? My daughter purchased Unilab for me last Saturday as a Father’s Day present. I got the receipt and welcome email, but when I log in, Unilab says I have no products. I opened a ticket and sent emails, but there has been no response, and it still says I have no products. Do I need to ask for a refund and/or claim fraud if this BS continues? I am really disappointed.

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@deweymcg2462693

We acknowledge the delay in responding to your ticket.

Your purchase is valid, as confirmed by the receipt and welcome email you received. The product not appearing in your account is typically caused by a mismatch between the email used for purchase and the email used to log in. We will resolve this for you.

Your ticket will be prioritized for handling.

deweymcg2462693

It still says, " Expired. How hard can this be to fix?

deweymcg2462693

This is my last warning. If this is not resolved by tomorrow, we will demand a refund, notify the credit card company of fraud if it is not issued immediately, and post reviews on several sites informing everyone about your gross incompetence and possible fraud. Your excuse is bullshit. I would not have received the receipt or welcome email if the product hadn’t been purchased.

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deweymcg2462693

Hello, your ticket WC1782067533T0181 has already been replied to on the 25th. The product you purchased with your order is the local version of UniFab Video Upscaler AI, which does not include the titanus DLC model. It is also not the FabCloud version of Upscaler AI. Please note the difference.

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deweymcg2462693

WC1782067533T0181 work order has already replied to you. Please check the processing results for the Video Upscaler Ai - Titanus model.

deweymcg2462693

Thanks. I did not see your replies because they were in my spam folder, whereas previous emails from you were not. There was no reply here, so I did not see the other ticket. I have a couple of questions, which I will address in the other ticket.