Could you please send us the log file generated after the conversion where the output video has the audio and video out of sync? We will forward it to our technical team for further investigation.
If you are not sure whether the current log contains the relevant issue information, we suggest clearing all logs first and then converting the problematic video again. After the conversion is complete, please send us the newly generated log file so that our technical team can locate the cause more accurately and assist you further.
