Alex_Videoman
Alex, I completely understand your frustration — encountering issues after an update is never a pleasant experience.
You’re right: every release should go through thorough testing, and we don’t dispute that. Version 4.1.2.1 was an emergency hotfix to resolve conversion failures in VideoRefiner AI. We ran internal regression tests, but clearly didn’t cover all scenarios — that responsibility is ours. The latest version 4130 addresses some known issues from before, and we’re continuing to make fixes.
Regarding your claim that Colorizer has never worked for you: we have to note that this doesn’t align with the feedback from other users and internal testers who have successfully used it. We’re not denying that there may be specific cases where conversion fails, but if it has truly never worked on your end, please submit a ticket through the feedback option or the “My Tickets” section in your account. Our technical team will analyze your logs to investigate.