Video Upscaler AI FabCloud doesn't start

reesek2438015

I have installed Video Converter version 4.1.2.0 (trial) and trying to test the Video Upscaler AI FabCloud.
After uploading video and selecting AI model (Equinox) and resolution (1080p), I clicked on the Start Button and then Confirm Start Button.

Nothing happens, it just drops back to the Select AI model and Resolution screen.

Ctrl+Z

reesek2438015
Have you logged into your email?

reesek2438015

Yes, it shows that I have enough credits for the conversion.

Ctrl+Z

@reesek2438015

Thanks for reaching out! We checked your account and found that your FabCloud credit balance was insufficient (only 1 credit remaining), which is likely why nothing happened when you clicked Start. We’ve gone ahead and added 60 credits to your account.

Please refresh the application and try running Video Upscaler AI FabCloud again — it should work now. If you run into any further issues, feel free to reply here and we’ll be happy to help.

Adventurer

May I confirm whether you are still able to reproduce this issue at the moment? If the issue still persists, could you please provide relevant screenshots or the specific steps you followed so that we can further check and investigate it?

reesek2438015

Issue still persists. Same issue with version 4.1.2.1.

Uploaded MP4 video file (720×480)
Selected Equinox as AI model and set resolution to 1080p
Output set to MP4, H264, High Video Quality
Clicked on Start Button
On Start Task Confirmation Dialog box, it show that video process will use 0.5 credits and available credits is 61
Clicked on Confirm Start Button
Promo Box for “Unlock All” appears: It reads “You are using the trial version, 3/3 videos can be converted.”
Clicked on Continue Button.

Nothing happens… no conversion. Exits back to Processing screen and shows processing job as Cancelled.

Ctrl+Z

@reesek2438015

Thank you for providing the detailed reproduction steps—this is very helpful for our investigation.

Our team has verified that, with sufficient trial usage and credits, the conversion proceeds as expected.

To help us identify the root cause more efficiently, please share the log files by following these steps: in the UniFab client, click your profile icon (avatar) at the bottom-left corner → expand the menu → select “Feedback.” The client will automatically package recent logs and send them to us. For further follow-up, please continue through the ticket.