Thank you for taking the time to lay this out so clearly, and I sincerely apologize that your support ticket went unanswered — that should not have happened, and I understand how frustrating that must feel, especially when you’re raising a legitimate concern.
UniFab has three discount structures: purchasing individual products after owning AIO to complete your suite; upgrading from a single product to AIO; and standard discounts on select individual products.
The general principle — early adopters pay more and enjoy the product for longer time, later buyers enjoy a bigger discount — is standard practice across most software brands, and we hope you can understand that.
Your situation falls under the first category. New product launches require significant R&D investment, and we continuously adjust AIO pricing to reflect that. Regarding Cloud Credits: all existing users who purchased AIO have been granted a 4,000 credit bonus. Additionally, if you already own AIO and purchase an individual product that includes FabCloud, you’ll receive an additional 1,000 credits. If you haven’t received these, please contact our support team.
We apologize again for the inconvenience. If you have further concerns, please submit a support ticket and we’ll follow up.
