Regarding the purchase of credits

Brianhill4254254

Under Fabcloud usage, the “Plans and Pricing section”, it states under
1- “Monthly Plan” that “Credits are added monthly; unused credits expire monthly.” Why are any unused credits nor carried over to the next month??
Also how do I purchase such a plan as it appears I can only either buy a pay as you go, or a years worth of credits allocated monthly??
Under “Validity” it states “six months”. What does that mean??
“Auto renewal” for this “plan” is “yes” meaning you are charged every month??
2- “Yearly Plan”, which I can see in the purchase of credits page, are “Billed annually; credits refresh monthly with monthly expiration.” Again why do unused credits not carry over to the next month??
I purchased one of these yearly plans on the 1st of March this year, and as of today, the 2nd of April, my new months credits have yet to appear in my credit account? Again “validity” states “six months”?? Why not a year. Very confusing.
Under “Best For”, the yearly plan states “Long-term users who want the best value”. Again, not realy the best value if you do not get your new monthly credits plus any you dont use by the end of the month, expire/disappear!!

Konor-Xu

Sorry for the confusion, and thanks for pointing this out — we understand how this can be misleading.

The information shown on the website is not fully up to date.
All purchased credits (including monthly, yearly, or pay-as-you-go) are valid for 6 months from the date they are added to your account. They are not limited to just the current month.

For the Yearly Plan, it means you are billed once per year (at a discounted price), and credits are issued monthly to your account. This is designed for long-term users.

Regarding your case (credits not showing for the new month), that is not expected. Please try refreshing your account or logging out/in. If the credits still haven’t appeared, we recommend contacting support or sharing your account info so we can check it for you.