RTX RAPID HDR - Passthrough ALL subtitles instead of auto converting to srt

TENCHI

I just purchased RTX RAPID HDR yesterday and noticed that it will only output 1 subtitle in the mkv. The file has multiple language subtitles. Also its converting them to .srt format. Some files uses .ssa/.ass. Can you make it so that it passthrough ALL subtitles? If you cant then at least stop the .srt conversion. I looked at the output log and it says
-c:s:0 srt
From my experience using ffmpeg that “srt” means to convert orginal to .srt

vivi

TENCHI We apologize for the inconvenience this has caused. The issue you reported has been forwarded to our product and technical teams for investigation. We will keep you informed of any developments .

TENCHI

thank you for you a response vivi.
before i created this post, i created a ticket to address the subtitle issue. i got an email response from
an “AI staff”.
when i clicked on “No, I need human help”
i noticed that on the top there is an error saying “auth failed”
when i checked my tickets there were no open, pending, or in progress tickets.
i have tried clicking on “No, I need human help” using my phone and pc using 3 different web browsers with no ad blockers and allowing cookies.
and i still see the “auth fail” error

can someone comfirm that ticket system is functioning? because i still see no tickets or an email with a human response after 2 days of waiting. is it because of the “auth fail” error?

vivi

TENCHI We’ll check this problem as soon as possible.

TENCHI

-c:s:0 srt
From my experience using ffmpeg that “srt” means to convert orginal subtile to .srt .
so i would just REMOVE the “srt” part of -c:s:0 srt and it will passthrough the subtitle without any conversion.
i went through practically all the files in my c: drive and the app data folder looking for those 3 letters “srt”.
hoping that deleting those 3 letters would just solve the problem. but i cant find it. most of the files are .dll files
so i cant access or edit them in the first place.

is there some file/files i can edit myself stop the .srt conversion?
or you can send me a file/files to overwrite the original file/files?

TENCHI

Hi. Any news on whether to passthrough ALL subtitles instead of auto converting to srt???

Ctrl+Z

@TENCHI We sincerely apologize for the long wait. Regarding multi-subtitle track passthrough support in RTX RAPID HDR for MKV files, this feature is currently in progress, and the plan is to support it across all RTX AI series products. Thank you for your patience.