Using RTXRapidHDR AI, problems with subtitles, only keeping one.

seb1154777

Hello, thank you for a GREAT product, loving it…
But having one problem:

If I have more then one Subtitles, it will only keep one. Example: 4 subtitles: , danish, finnish, norweigian and swedish, it will only keep the danish. (Subtitles are Vob.)
Is it possible in later version add so you can choose which subtitle to keep or not? or just letting the software keep all subtitles as default.

Input Source: MKV H264 1080p, subtitles VOB.
Output: MKV 1080p High Quality

It seems a general problem, not only related to my video

Best regards

vivi

seb1154777 We tested on our end, it do keep all the subtitles.

Please update to the latest version.

If it still doesn’t work:
Would you please upload the source file to googledrive or dropbox, and then share the download url with us. We’ll download and test on our end.

seb1154777

I have the latest version

ok, never done the googledrive or dropbox before, how do I send the url to you?
I cant put it here where eveyone can read.

seb1154777

ok, I now have Dropbox setup, how do I share the file with you?
I dont want to put a URL here so everyone can see it.

vivi

seb1154777 You can send a ticket to use and also send the forum link so that we know which issue it is.

seb1154777

vivi thanks, but I dont know how to send a ticket , do you mean I go to: https://unifab.ai/contact.htm
And send a ticket from there, and there I can add the URL from dropbox and also add the forumlink?

seb1154777

thanks, but I dont know how to send a ticket , do you mean I go to: https://unifab.ai/contact.htm
And send a ticket from there, and there I can add the URL from dropbox and also add the forumlink?

vivi

seb1154777 yes，you can create ticket through this way.

Alex_Videoman

This is not an issue with srt subtitles, might be your file here…

seb1154777

Alex_Videoman Hello, I have Vob subtitles,, not srt.
All my videos with multiple Vob subtitles have this problem.
It always keeps the first Vob subtitle and the rest will be gone.

Alex_Videoman

Then this is for sure a nice bug which should be easy for them to fix. Did you find the way to create a ticket? The easiest is to go into the pull down menu in the UI and click on feedback and then enter the details of the issue